INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are all your products handmade?

Most of our products are handmade with care and attention to detail. We take pride in offering unique, artisanal items perfect for journaling, crafting, and gift packaging.

Can I visit your physical store to view the products?

Currently, we operate online only. All our products are available through our website, and we’re happy to answer any questions before you place your order.

Do you offer Cash on Delivery (COD)?

Yes, we offer COD within Cairo and select areas. Please note that an additional fee may apply for this payment method.

How long does it take to prepare my order?

Orders are usually prepared within 5 to 10 business days, depending on product availability and order volume. You’ll receive a confirmation once your order is ready for shipping.

Can I cancel or modify my order after placing it?

Yes, you can cancel or modify your order within 12 hours of confirmation. Please contact us as soon as possible via the contact form or WhatsApp.

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